We hope you enjoy your portrait experience with us and we ensure that every part of the process is as fun and relaxed as possible. You’ll find that we’re a small and relaxed studio that focuses on a personal touch. We’re very light on our terms and conditions to enable you to have the best possible experience with us. Our only conditions are those stated below:
- We require a fully refundable deposit of £30 (or £50 for weekends) at the time of booking. This applies to all experiences. We refund this back to you provided you attend your photoshoot and viewing with us.
- If you need to move an appointment of yours, please provide us with 48 hours notice or more. We only have limited availability and this enables us to provide enough notice for somebody else to have that time. We understand that life can throw up surprises so we do allow for mitigating circumstances. However, if appointments are cancelled with less than 48 hours notice your original deposit will be no longer refundable and we will require a secondary deposit.
- You must be prepared to complete your order on the day of your viewing. This can be an order of £0 if you don’t wish to purchase anything else. Please note that we operate with a ‘no hard sell’ policy but be prepared to be shown lovely images that you’ll probably want to have.
- We require all adults in the portrait session to attend the viewing to help avoid a second appointment. If no final decision is made on your viewing day, we charge £20 for a second appointment. Make sure to follow the recommendations in our viewing appointment emails too.
If you feel that we haven’t met our promise on a fun and relaxed experience, please let us know by emailing any issues to [email protected]
We may change these terms and conditions from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. These terms and conditions are effective from 28th February 2014.